Support

Store Policy

Customer Care

I’m a customer care section. I’m a great place to write a long text about your company and your services, and, most importantly, how to contact your store with queries. Writing a detailed customer care policy is a great way to build trust and reassure your customers that they can buy with confidence.

I'm the second paragraph in your customer care section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.

Privacy Policy

The controller of the personal data of the Online Cosmetics Store Maxklap.com is FIE Maksim Popov (registry code 14963417), located at Estonia, Tallinn, Nõmme-Kase tn 12b-4, phone +372-5663-4559 and email office@maxklap.com.

 

What personal data is processed: name, phone number and email address; delivery address; bank account number; cost of goods and services and data related payments (purchase history); customer support data.

Why personal data are processed: personal data are used to manage the customer’s orders and deliver goods. Purchase history details (date of purchase, goods, quantity, customer’s data) are used for preparing summaries of goods and services purchased and for analysing customer preferences. The bank account number is used to reimburse payments to the customer. Personal data such as email, phone number and the customer's name are processed to handle any issues relating to the provision of goods and services (customer support).

The IP address or other web identifiers of a user of the online shop are processed for the provision of the online shop as an information society service and for web use statistics.

Legal grounds: personal data are processed for the purpose of performing a contract concluded with the customer. Personal data are processed for performing legal obligations (such as accounting and the settlement of consumer complaints).Data are processed with the customer's consent for performing the following operations: the sending of the newsletter.

Recipients of personal data: personal data are transmitted to the customer support of the online shop for managing purchases and purchase history and for settling any problems that the customers may have. The name, phone number and email address are transmitted to the transport service provider selected by the customer. When the goods are delivered by a courier, the customer’s address is also transmitted together with the contact details. If the accounts of the web shop are kept by a service provider, the personal data are transmitted to the service provider for performing accounting operations. Personal data may be transmitted to IT service providers if this is necessary for ensuring the functionality of the online shop or for data hosting.

Security and access to data: personal data are stored in the servers of Wix.com, which are located on the territory of a member state of the European Union or states of the European Economic Area. Data may be transferred to the countries whose data protection levels have been assessed as adequate by the European Commission and to the companies in the USA who have joined the Privacy Shield framework. Personal data can be accessed by the staff of the online shop in order to settle technical issues related to the use of the online shop and to provide customer support.

Access to and rectification of personal data: personal data can be accessed and rectified in the user profile of the online shop. When a purchase has been made without a user account, personal data can be accessed through customer support.

Storage: personal data are stored for two years.

Erasure: for the erasure of the personal data, customer support must be contacted via email. Requests of erasure are responded to no later than within one month and the period of erasure shall be specified.

Submission of Complaints

I’m a wholesale inquiries section. I’m a great place to inform other retailers about how they can sell your stunning products. Use plain language and give as much information as possible in order to promote your business and take it to the next level!

 

I'm the second paragraph in your wholesale inquiries section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.

Payment Methods

Online Cosmetics Store Maxklap.com offers the following payment methods: Credit and Debit Cards (when requesting card data, SSL-protocol, the MasterCard SecureCode and Verified by Visa security programs are used, which ensure that the exchanged information cannot be intercepted or altered by unauthorised persons).

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